jfactor! wrote:This is the equivalent of hitting a deer with your car and trying to get it covered under warranty. An accident isn't a defect.
For the sake of argument, the rear der hanger is supposed to be the weak point for when things like this happen, so who's to say that the hanger wasn't built stronger than it was designed to be (or designed stronger than it needed to be), or to say that the mounting point of the hanger wasn't weaker than it was designed to be (or designed too weakly to begin with).
These are the sort of arguments we get pretty frequently (I work at a car dealer). We replace sunroofs (sunrooves?
) under warranty all the time when they shatter (not that they shatter all the time, but for the 2 or 3 per year that do, we cover them all). Because even though it seems obvious to me that it was struck by something, the customer always says that nothing hit the glass and invariably makes the comment that, "it shouldn't do that!!" Same thing with cupholders that break when they get a 40 oz drink put into them. No, they weren't designed for that large of a drink, but we cover them under warranty anyhow.